Privacy Policy
The website ihavenet.ltd places great importance on protecting the personal data of its partners and users. To ensure confidence in using our services, all information is securely stored and used strictly for necessary purposes only.
1. Information Collection
We may collect the following information when you use our platform or reseller portal:
- Account registration data such as name, email address, and company name
- Billing and payment information required to process transactions
- Technical logs such as IP address, browser type, and access time for security and system optimization
- Usage data related to cloud resource provisioning and reseller activity
2. Use of Information
- To provision and manage cloud resources on behalf of reseller partners
- To process billing, invoicing, and payment transactions
- To contact or notify partners about important updates, service changes, or security issues
- For statistical analysis and platform development to improve our services
- To prevent and investigate violations of our terms of service or unlawful activities
3. Disclosure of Information to Third Parties
We do not disclose partners' or users' personal information to third parties, except when required by law or with explicit consent from the data owner. This includes non-disclosure to government authorities unless mandated by a court order or applicable law.
We may share limited data with our upstream cloud infrastructure providers solely for the purpose of provisioning services requested by the reseller partner. Such providers are bound by their own data protection policies.
4. Data Protection
Our platform employs encryption technologies and internationally recognized security standards, including:
- HTTPS/TLS for secure data transmission
- Firewalls and Intrusion Detection Systems (IDS)
- Encrypted data storage at the service level
- Regular security audits and continuous monitoring
5. Data Retention
We retain only the data necessary to operate the platform and fulfill our obligations to reseller partners. The following principles apply:
- Account data is retained for the duration of the active partnership and deleted upon request after termination
- Billing records are retained as required by applicable financial regulations
- Technical logs are retained for a maximum of 90 days for security and troubleshooting purposes
- Aggregated, non-identifiable usage statistics may be retained indefinitely for platform improvement
We are committed to handling all partner and user data with the highest standards of security and transparency. Your trust is the foundation of our platform.
6. User Rights
In accordance with applicable laws and policies, partners and users have the right to:
- Request access to personal data we hold about you
- Request correction or deletion of inaccurate or outdated data
- Request restriction of data processing in certain circumstances
- Contact us regarding any privacy-related concerns
7. Policy Updates
We may update this Privacy Policy from time to time to comply with new laws or to improve our services. Any material changes will be notified to partners and users in advance.